Terms & Conditions of Service

These Terms & Conditions ("Terms") govern your access to and use of the website operated by Grove Web Digital ("Grove Web Digital", "we", "us", or "our"), founded by Ahoshan Hasan Ratul and led by Chief Executive Officer Mohan Khan, and the professional services we offer. By accessing our website or engaging our services, you agree to be bound by these Terms unless a separate written agreement states otherwise.

Website content is for general information. A binding service relationship is formed only when both parties agree to a proposal, statement of work, invoice, or signed contract.

By using this website, submitting forms, booking consultations, or making payments, you confirm that you have read, understood, and agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

Our services are intended for businesses and individuals who can form legally binding contracts under applicable law. You must provide accurate information and comply with all laws when using our site and services.

Grove Web Digital provides digital agency services including website development, frontend engineering, Python and PHP development, WordPress solutions, AI engineering, SEO, Meta Ads management, and ongoing maintenance. Specific deliverables, timelines, and fees are defined in individual agreements — not solely by marketing pages on this website.

Scope includes features, pages, integrations, and deliverables documented in your approved proposal or statement of work. Work outside documented scope requires a written change order with adjusted fees and timelines. Verbal requests alone do not expand scope.

• Provide timely content, assets, credentials, and approvals
• Designate a primary point of contact with decision authority
• Ensure supplied materials do not infringe third-party rights
• Maintain active hosting, domains, and licensed software where applicable
• Review deliverables promptly and report issues within agreed review windows

We communicate through agreed channels (email, project tools, scheduled calls). Response times depend on plan tier and business hours. Urgent production issues should be flagged clearly; non-urgent requests may be queued according to project priority.

Timelines are estimates based on agreed scope and client readiness. Milestones are documented in proposals. We will communicate proactively if internal or external factors affect delivery dates.

Delays caused by late client feedback, missing assets, third-party API outages, hosting issues, or scope changes may extend timelines without penalty to Grove Web Digital. We will document delay reasons and revised schedules where practical.

Revisions within approved scope and included revision rounds are covered as defined in your agreement. Additional rounds, new features, or material design changes may be billed separately. Revision requests should be consolidated and documented for efficient delivery.

Client approval of wireframes, designs, staging environments, or milestones constitutes authorization to proceed. Silence beyond agreed review periods may be treated as deemed approval only if explicitly stated in your contract.

Fees, deposits, and milestone amounts are specified in invoices and contracts. Work may not commence or may pause until required deposits are received. All amounts are quoted in the currency stated on the invoice unless otherwise agreed.

Invoices are issued according to project milestones or recurring billing cycles for retainers. Clients are responsible for reviewing invoices promptly and raising billing questions within a reasonable period.

Overdue invoices may result in paused work, withheld deliverables, or suspension of maintenance and support. Late fees may apply if specified in your contract [insert late fee percentage and grace period — legal review required]. We encourage early communication if payment difficulty is anticipated.

Refund eligibility, partial refunds, and cancellation credits are governed by our Refund Policy and your signed agreement. These Terms do not duplicate refund rules. Please review the Refund Policy before purchase.

Either party may terminate services according to contract terms. Client cancellation of in-progress work may require payment for work performed and non-recoverable costs through the termination date. Retainer or subscription services may require notice periods as defined in writing.

Intellectual property ownership is allocated as described below and in your project agreement. Until fees are paid in full, Grove Web Digital may retain rights to withhold final deliverables or license transfers as permitted by law and contract.

Ownership of Source Code

Custom source code created for your project may transfer to you upon full payment if specified in writing. Pre-existing agency tools, libraries, and frameworks remain Grove Web Digital property, often licensed to you for project use.

Ownership of Designs

Final approved designs may transfer upon payment per contract terms. Work-in-progress files, unused concepts, and agency template systems may remain our property unless otherwise agreed.

Third-Party Assets

Stock photos, fonts, plugins, and SaaS tools are subject to their own licenses. Clients are responsible for ongoing license fees where applicable.

Open Source Components

Projects may include open-source software governed by respective licenses (MIT, GPL, Apache, etc.). We will identify material open-source dependencies when relevant to your engagement.

Each party agrees to protect confidential information shared during engagements, excluding information that is public, independently developed, or lawfully obtained from third parties. Confidentiality obligations survive termination as stated in your agreement.

Personal data processing is described in our Privacy Policy. Where we process personal data on your behalf, roles and obligations may be defined in a separate data processing agreement if required by law.

Unless explicitly included, hosting is client-provided or billed separately. We are not responsible for downtime, data loss, or security incidents caused by third-party hosting providers outside our direct control, though we may assist with remediation when engaged to do so.

Maintenance plans cover agreed tasks such as updates, backups, and minor fixes. Emergency support, feature development, and third-party outage resolution may fall outside standard maintenance unless specified in your plan.

SEO services aim to improve technical health, content structure, and visibility signals. We do not guarantee specific rankings, traffic levels, or revenue outcomes. Search engines change algorithms without notice; results depend on many external factors.

AI features depend on third-party models and APIs subject to change, rate limits, and policy updates. Outputs may be inaccurate or inappropriate without human review. Clients are responsible for deployment governance and compliance in their industry.

Advertising results vary by creative, audience, budget, landing experience, and platform policies. Ad account restrictions, disapprovals, or attribution changes by Meta or other platforms are outside our guarantee. Clients fund ad spend directly unless otherwise contracted.

The following summaries describe general expectations by service line. Your signed scope document controls if there is any conflict.

Website Development

Deliverables: Custom or CMS-based websites aligned to agreed scope, responsive layouts, core SEO foundations, and launch support as defined in your proposal.

Client responsibilities: Provide timely content, brand assets, approvals, and access to required accounts (domain, hosting, analytics).

Expectations: Timeline and features depend on scope complexity, content readiness, and third-party integrations documented in writing.

Frontend Development

Deliverables: UI implementation from approved designs, component libraries where applicable, cross-browser testing, and handoff documentation.

Client responsibilities: Supply finalized designs or design system rules, API specifications, and test accounts for integrated features.

Expectations: Performance targets and browser support matrices are agreed in the statement of work.

Python Development

Deliverables: Backend applications, APIs, automation scripts, or integrations built with Python/Django or agreed frameworks per project scope.

Client responsibilities: Define business logic, data models, hosting environment constraints, and compliance requirements early.

Expectations: Security, scalability, and deployment practices are documented in the technical proposal.

PHP Development

Deliverables: PHP/Laravel or agreed PHP stack deliverables including application logic, admin features, and deployment guidance.

Client responsibilities: Provide hosting requirements, legacy system access if migrating, and acceptance criteria for key workflows.

Expectations: Legacy compatibility and hosting limitations may affect timeline and architecture choices.

WordPress Development

Deliverables: Theme customization, plugin configuration, WooCommerce setups, or custom WordPress development within agreed scope.

Client responsibilities: Maintain plugin licensing where required, provide content, and approve staging before production deployment.

Expectations: Third-party plugin updates and hosting quality can affect stability after launch.

AI Engineering

Deliverables: AI integrations, chatbots, automation workflows, or RAG search features as specified — subject to model provider terms and API availability.

Client responsibilities: Provide approved data sources, usage policies, and human oversight workflows for customer-facing AI features.

Expectations: AI outputs may be probabilistic; accuracy and compliance require ongoing monitoring, not one-time deployment.

SEO Services

Deliverables: Technical audits, on-page optimization, content recommendations, and reporting based on agreed KPIs — not guaranteed rankings.

Client responsibilities: Implement or authorize recommended changes, provide CMS access, and maintain content quality.

Expectations: Search algorithms change; results depend on competition, site history, and implementation speed.

Meta Ads Management

Deliverables: Campaign setup, creative coordination, budget pacing, and performance reporting within agreed ad spend and strategy.

Client responsibilities: Fund ad accounts, approve creative, comply with platform policies, and provide conversion tracking access.

Expectations: Ad performance varies by market, creative, offer, and platform policy — no specific ROAS is guaranteed.

Website Maintenance

Deliverables: Scheduled updates, security patches, backups, uptime monitoring, and small content or bug fixes per plan tier.

Client responsibilities: Maintain active hosting, retain licenses, and request changes through agreed support channels.

Expectations: Emergency response times and included hours depend on the selected maintenance plan.

• Client-owned content — text, logos, and media you supply remain your property; you grant us license to use them for project delivery.
• Agency-created code — ownership or license terms specified in contract; may transfer after full payment.
• Custom development — bespoke work product governed by written IP clause.
• Licensing — ongoing licenses may be required for fonts, plugins, stock assets, and SaaS tools.
• Third-party software — subject to vendor terms; we do not warrant third-party products.
• Open-source licenses — compliance obligations pass through to client where applicable.
• Transfer after payment — final files and agreed IP transfer occur after outstanding invoices are settled.

• Service interruptions — temporary unavailability of website, tools, or communications
• Third-party services — payment gateways, APIs, ad platforms, email providers
• Hosting providers — outages, misconfiguration, or data loss on client or third-party hosting
• Search engine updates — ranking or traffic changes after algorithm updates
• Advertising platform changes — policy, attribution, or account enforcement actions
• Force majeure — events beyond reasonable control (see Force Majeure section)

We strive for reliable delivery but do not guarantee uninterrupted website availability or support unless a specific SLA is signed. Planned maintenance will be communicated when feasible.

We may suspend access to staging environments, support portals, or ongoing services for non-payment, abusive conduct, or unlawful use of deliverables. Suspension does not eliminate outstanding payment obligations.

Termination procedures, notice periods, and wind-down obligations are defined in your contract. Upon termination, each party returns or destroys confidential information as agreed and settles outstanding invoices.

Neither party is liable for failure or delay due to events beyond reasonable control, including natural disasters, war, labor disputes, widespread internet outages, or government actions. Affected parties will notify the other and use reasonable efforts to resume performance.

To the fullest extent permitted by law, Grove Web Digital is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from use of the website or services. Aggregate liability for any claim may be limited to fees paid for the specific service giving rise to the claim during the preceding [insert period — e.g., 12 months] unless prohibited by law. Nothing excludes liability that cannot be excluded under applicable law.

Except as expressly stated in a written agreement, services and the website are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant uninterrupted or error-free operation.

You agree to indemnify and hold harmless Grove Web Digital and its personnel from claims arising from your content, unlawful use of deliverables, breach of these Terms, or violation of third-party rights — except to the extent caused by our gross negligence or willful misconduct as determined by applicable law.

Parties agree to attempt good-faith resolution through direct negotiation before pursuing formal proceedings. If unresolved, disputes may be subject to mediation or arbitration as specified in your contract [insert dispute resolution mechanism — legal review required].

These Terms are governed by the laws of [insert jurisdiction — e.g., Bangladesh / England and Wales], without regard to conflict-of-law principles. Courts or tribunals in [insert venue] may have exclusive jurisdiction unless otherwise agreed in writing.

We may update these Terms to reflect business, legal, or operational changes. Updated versions will be posted on this page with a revised effective date. Material changes to active contracts require agreement with existing clients as applicable law requires.

For questions about these Terms: